Bijlage(n) toevoegenBijlage toevoegen
kies uit bibliotheek
verwerk gedropte files...

Ombudsman Metropool Amsterdam


The Municipal Ombudsman deals with complaints about municipal organisations or persons for which the municipality is responsible. He examines whether you’ve been helped correctly by a civil servant or organisation.


If you are not satisfied with the way a municipal organisation has dealt with a complaint, you can see the ombudsman. A complaint may be -for example- about a permit, an appeal against a decision, or unclear legislation.


The ombudsman is not qualified to deal with complaints relating to consumer issues (for these, you must see the Consumentenbond or Stichting de Ombudsman), housing associations or non-municipal institutions such as the police or the CWI. Nor can the ombudsman investigate as a consequence of decisions by court judges in a court case.


The ombudsman is appointed by the city council. He works for 6 municipalities (Amsterdam, Almere, Diemen, Landsmeer, Waterland, and Zaanstad) and  regional partnerships 'Stadsregio Amsterdam'and 'Veiligheidsregio Amsterdam - Amstelland'. The ombudsman works with complete independence and impartiality and is not subject to direct supervision by any other authority.


Everyone has the right to submit a complaint. All the services of the ombudsman, including but not limited to walk-in consultation, research and investigations (if deemed appropriate) are free of charge.