The Municipal Ombudsman deals with complaints about municipal organisations or persons for which the municipality is responsible. He examines whether you’ve been helped correctly by a civil servant or organisation.
If you are not satisfied with the way a municipal organisation has dealt with a complaint, you can see the ombudsman. A complaint may be -for example- about a permit, an appeal against a decision, or unclear legislation.
The ombudsman is not qualified to deal with complaints relating to consumer issues (for these, you must see the Consumentenbond or Stichting de Ombudsman), housing associations or non-municipal institutions such as the police or the CWI. Nor can the ombudsman investigate as a consequence of decisions by court judges in a court case.
The ombudsman is appointed by the city council. He works for 6 municipalities (Amsterdam, Almere, Diemen, Landsmeer, Waterland, and Zaanstad) and regional partnerships 'Stadsregio Amsterdam'and 'Veiligheidsregio Amsterdam - Amstelland'. The ombudsman works with complete independence and impartiality and is not subject to direct supervision by any other authority.
Everyone has the right to submit a complaint. All the services of the ombudsman, including but not limited to walk-in consultation, research and investigations (if deemed appropriate) are free of charge.